Informativa sui rimborsi
Thank you for shopping at dekorzaly.shop.
This Return and Refund Policy explains the procedures applicable to cancellations, withdrawals, returns, damaged products, incorrect products, defective or non-conforming goods and refunds.
This policy is intended to operate consistently with applicable Italian and European Union consumer-protection law.
Nothing in this policy excludes, restricts or replaces any mandatory consumer right or remedy that cannot lawfully be excluded.
For return or refund assistance, contact:
14-Day Right of Withdrawal
Consumers who purchase qualifying goods online generally have the right to withdraw from a distance contract without giving a reason within 14 days after receiving the goods, subject to statutory exceptions.
For an order containing multiple products delivered separately, the applicable withdrawal period is determined in accordance with mandatory consumer law.
To exercise the right of withdrawal, the customer must communicate a clear and unequivocal decision to withdraw before the applicable withdrawal period expires.
Customers may contact us at:
The communication should include sufficient information to identify the order, such as the customer's name, order number and the product concerned.
A customer does not need to provide a reason for exercising a valid statutory right of withdrawal.
Returning Products Following Withdrawal
After communicating a valid withdrawal, the customer must return the relevant goods within the period required by applicable law.
Customers should contact info@dekorzaly.shop for the applicable return instructions before dispatching the parcel so that the return can be correctly identified and processed.
Requesting return instructions does not remove or reduce a customer's statutory withdrawal rights.
The customer should take reasonable care of products while they remain in the customer's possession.
Goods may be inspected to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where a customer's handling goes beyond what would normally be permitted for such inspection and results in a legally relevant reduction in value, we may apply an appropriate deduction where permitted by applicable law.
Condition of Returned Goods
Where reasonably possible, returned products should include the components, accessories and documentation supplied with the order.
Original packaging is helpful for protecting products during return transport but will not be treated as an unlawful condition that overrides mandatory consumer rights.
Customers should package returned goods carefully so that they are reasonably protected during transportation.
Return Shipping Costs for Change-of-Mind Withdrawals
Where a customer exercises the statutory right of withdrawal for a product that is not defective, incorrect or non-conforming, the customer may be responsible for the direct cost of returning the product where this is permitted and properly disclosed under applicable law.
If dekorzaly.shop expressly agrees to cover such costs in a particular case, the customer will be informed accordingly.
Return costs associated with goods that are defective, materially non-conforming, damaged because of circumstances attributable to the seller or incorrectly supplied will be handled in accordance with applicable statutory requirements.
Refunds Following Withdrawal
Where a valid right of withdrawal has been exercised, we will process the legally required reimbursement within the applicable statutory timeframe.
Under EU consumer rules, a trader generally has 14 days after being informed of a withdrawal to reimburse the relevant payments, although reimbursement may, where permitted, be withheld until the goods are returned or the customer provides evidence of having returned them.
Refunds will ordinarily be made using the same payment method used for the original transaction unless another method is expressly agreed and legally permissible.
Customers will not be charged an additional refund fee simply for receiving a legally required reimbursement.
Where the customer selected a delivery service more expensive than the standard delivery option offered by us, any reimbursement of additional delivery charges will be determined according to applicable consumer law.
Because standard shipping at dekorzaly.shop is free, there is ordinarily no standard outbound shipping fee to refund.
Products Excluded From the Ordinary Right of Withdrawal
Applicable law provides exceptions to the ordinary withdrawal right for certain types of products and circumstances.
Depending on the goods sold, exceptions may include products made to a customer's specifications or clearly personalised, certain sealed goods that are not suitable for return for health-protection or hygiene reasons after being unsealed, goods that are liable to deteriorate or expire rapidly, and other categories expressly excluded by applicable law.
An exception will only be relied upon where the relevant legal requirements are satisfied.
The existence of an exception to the change-of-mind withdrawal right does not eliminate rights that may apply where goods are defective or non-conforming.
Damaged Products
Customers should inspect delivered goods within a reasonable time after receipt.
If an item arrives damaged, contact:
Please provide the order number and, where reasonably possible, photographs or other information showing the damage and the packaging.
Such information helps us investigate the issue with fulfilment and delivery providers.
Failure to provide a photograph will not automatically eliminate statutory rights where the customer can otherwise establish a valid claim.
Incorrect Products
If a customer receives a product that differs from the product ordered, the customer should contact info@dekorzaly.shop.
We will review the order and arrange an appropriate remedy where the wrong product was supplied.
The customer will not be required to bear costs that applicable law places on the seller for correcting an incorrectly fulfilled order.
Defective or Non-Conforming Goods
EU consumer rules provide a minimum two-year legal guarantee for goods that are faulty or do not conform to the sales contract, subject to applicable rules and conditions.
Where goods lack conformity, consumers may have statutory rights to remedies such as repair or replacement and, in appropriate circumstances, a price reduction or termination of the contract and reimbursement.
The applicable remedy depends on the circumstances and mandatory law.
Nothing in this Return and Refund Policy reduces those legal guarantee rights.
Minor Differences
Normal minor manufacturing differences, slight colour variations resulting from display settings or other insignificant differences that do not amount to a lack of conformity will not automatically constitute a defect.
This does not prevent a customer from exercising an applicable statutory withdrawal right during the withdrawal period.
Lost Return Parcels
When customers are responsible for arranging a return shipment, we recommend using a reasonably reliable and traceable shipping service.
Customers should retain proof of postage or shipment until the return has been completed.
Responsibility for a return parcel in transit will be determined according to applicable law and the circumstances of the return.
Refund Processing
Once a refund is issued by us, the time required for the amount to appear in the customer's account may depend on the payment provider, card issuer or financial institution.
A processing delay attributable solely to a bank or payment provider after we have completed the refund does not necessarily mean that the refund has not been issued.
Customers who have questions concerning a processed refund may contact info@dekorzaly.shop.
Order Cancellation Before Dispatch
Customers who wish to cancel an order before dispatch should contact us as quickly as possible at:
We will attempt to accommodate cancellation requests where operationally possible.
If an order has already entered fulfilment or has been dispatched, the customer may instead need to exercise any applicable withdrawal or return rights after delivery.
This does not restrict mandatory rights available under law.
Refused and Unclaimed Deliveries
Customers should ensure that delivery information is accurate and that reasonable arrangements are made to receive the parcel.
If an order is returned because of an incorrect customer-provided address, refusal without a legally valid cancellation, or failure to collect the parcel, we may contact the customer to determine an appropriate resolution.
Any deduction or additional charge will only be applied where permitted by applicable law.
Abuse and Fraud
We may investigate return or refund requests where there is reasonable evidence of fraud, abuse, manipulation, substitution of products or other unlawful conduct.
This provision does not permit us to refuse a genuine statutory consumer claim merely because a customer has exercised lawful rights.
No Waiver of Legal Rights
Any additional return assistance voluntarily provided by dekorzaly.shop is supplementary to mandatory consumer protections.
If any provision in this policy conflicts with a mandatory provision of Italian or European Union consumer law, the mandatory legal provision will prevail.
Contact
For cancellations, withdrawals, returns, damaged products, incorrect goods, defective products or refund questions, contact:
dekorzaly.shop
Email: info@dekorzaly.shop
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