Informativa sulle spedizioni
This Shipping Policy explains the shipping and delivery procedures applicable to orders placed through dekorzaly.shop.
Our shipping commitment is straightforward:
Standard shipping is free on all orders.
Our estimated standard delivery timeframe is:
15–20 calendar days.
For shipping assistance, contact:
Free Standard Shipping
dekorzaly.shop provides free standard shipping on all orders.
No minimum order value is required for the standard shipping option unless a different promotion or service is expressly stated on the website.
Customers will not be charged an undisclosed standard shipping fee after submitting an order.
If an optional premium or expedited service is offered in the future, its price and terms will be clearly presented before the customer selects and pays for that service.
Estimated Delivery Time
The estimated standard delivery timeframe is 15–20 calendar days.
Unless the checkout or product page expressly states otherwise, this estimate should be understood as the expected overall standard delivery period associated with the order.
Calendar days include weekends and public holidays when counting the estimated period, although carriers may not physically operate or deliver on every calendar day.
Delivery dates are estimates rather than guarantees where circumstances outside reasonable control affect transportation.
However, estimated delivery language does not remove statutory delivery rights.
EU Delivery Rights
Under EU consumer rules, where the parties have not agreed on a different delivery time, goods generally must be delivered without undue delay and no later than 30 days after conclusion of the contract.
Because dekorzaly.shop expressly communicates an estimated 15–20 calendar day delivery timeframe, customers should expect standard orders to arrive approximately within that period under normal circumstances.
If a delivery materially exceeds the agreed or applicable period, customers retain any remedies provided by mandatory law.
Order Processing
Orders may undergo normal administrative steps including payment confirmation, fraud screening, fulfilment allocation, packaging and preparation for transportation.
These operations form part of the normal order-fulfilment process.
We will not intentionally delay orders without legitimate reason.
If a material issue prevents fulfilment, we will contact the customer using the information supplied with the order where reasonably possible.
Order Confirmation
After an order has been submitted, customers may receive an electronic confirmation at the email address supplied during checkout.
Customers should review the confirmation and notify us promptly if important order information appears incorrect.
Shipping Confirmation and Tracking
Where tracking information is available, customers may receive a shipping confirmation containing tracking information or other delivery details.
Tracking systems are operated partly or entirely by third-party carriers.
A delay between dispatch and the first tracking update can occasionally occur.
A temporary lack of tracking movement does not necessarily mean that a parcel has been lost.
Delivery Address
Customers are responsible for providing an accurate and sufficiently complete shipping address during checkout.
The address should include all information reasonably required for successful delivery.
If an address needs to be corrected, contact:
as soon as possible.
We will make reasonable efforts to process address changes before dispatch, but we cannot guarantee that an address can be changed once fulfilment or transportation has begun.
Incorrect Customer-Provided Address
Where delivery cannot be completed because the customer supplied materially inaccurate or incomplete address information, we will attempt to determine an appropriate solution.
Depending on the circumstances, the parcel may be returned, redirected or require a new delivery arrangement.
Any additional cost charged to the customer will only be imposed where legally permitted and appropriately disclosed.
Delivery Attempts
Carriers may make one or more delivery attempts depending on their procedures.
Where available, a carrier may leave instructions regarding collection, redelivery or a collection point.
Customers should reasonably monitor tracking information and carrier communications after shipment.
Delivery Delays
While we expect standard delivery in approximately 15–20 calendar days, delays can occasionally result from circumstances such as severe weather, transportation disruption, carrier congestion, customs processing, security checks, public holidays, major network interruptions, natural disasters or other events outside reasonable control.
Where we become aware of a material delay, we will make reasonable efforts to assist the customer.
Customers may contact info@dekorzaly.shop if an order has not arrived within the expected period.
Significantly Delayed Orders
If delivery does not occur within the agreed or legally applicable delivery period, customers may have the right to request delivery within an additional reasonable period and, where applicable legal conditions are met, terminate the contract if delivery still does not occur.
Nothing in this Shipping Policy removes those statutory remedies.
Lost Packages
If tracking information indicates that a parcel may be lost, or if the order has not arrived after a reasonable period, contact:
We may investigate with the relevant fulfilment partner or carrier.
Customers may be asked to confirm their delivery address and provide information reasonably necessary for the investigation.
Where a parcel is determined to be lost in circumstances for which the seller remains legally responsible, we will provide an appropriate remedy in accordance with applicable law.
Packages Marked Delivered but Not Received
If tracking information shows that a parcel has been delivered but the customer cannot locate it, the customer should first check the delivery location, other household members, building reception areas and any carrier delivery notice where appropriate.
The customer should then contact info@dekorzaly.shop if the parcel remains missing.
We will provide reasonable assistance and may ask the carrier to investigate.
A carrier's electronic delivery status will not automatically eliminate statutory rights if credible evidence demonstrates that the customer did not actually receive the goods.
Damaged Parcels
If a parcel arrives visibly damaged, customers should preserve the packaging where reasonably possible and document the condition.
Customers should contact:
and provide their order number together with photographs or other reasonable evidence of the damage where available.
Our Return and Refund Policy contains further information about damaged and non-conforming products.
Multiple Shipments
An order containing several products may occasionally be fulfilled in more than one parcel.
Where this occurs, parcels may arrive at different times.
Customers will not be charged an additional standard shipping fee because an order is divided into multiple shipments.
Customs and Import Procedures
Some fulfilment routes may involve customs or import processing.
Where applicable, such processing may affect delivery times.
Any taxes, duties or other mandatory charges payable by the customer must be handled and disclosed in accordance with applicable law.
We do not intend to impose undisclosed mandatory charges after a customer has completed checkout.
Risk During Transportation
Responsibility for the goods during transportation is determined according to applicable consumer law.
EU consumer guidance provides that a trader arranging delivery generally remains responsible for goods until the consumer receives them.
Nothing in this Shipping Policy transfers risk to the consumer earlier than mandatory law permits.
Refused Deliveries
Customers who wish to cancel an order should use the cancellation or statutory withdrawal process rather than simply refusing delivery where reasonably possible.
If a parcel is refused and returned, we will determine the appropriate outcome according to the reason for refusal, applicable costs and consumer law.
A refusal caused by damaged goods or another legitimate problem will be handled differently from an unjustified failure to accept a correctly delivered order.
Unclaimed Packages
Where a carrier holds a parcel for collection and the customer fails to collect it, the parcel may eventually be returned.
We will contact the customer where reasonably possible after learning that a parcel has been returned.
Any reshipment cost or deduction will only be applied where permitted under applicable law.
Cancellations
If a customer wishes to cancel an order before dispatch, the customer should contact info@dekorzaly.shop as soon as possible.
We will make reasonable efforts to stop fulfilment where operationally possible.
If dispatch has already occurred, customers may instead rely on applicable withdrawal or return rights.
Returns
The shipping of returned products is governed by our Return and Refund Policy.
For an ordinary change-of-mind withdrawal, direct return shipping costs may be the customer's responsibility where permitted and properly disclosed.
For defective, incorrect or otherwise non-conforming products, costs will be handled according to applicable statutory requirements.
Customer Responsibility
Customers should provide accurate delivery information, monitor relevant shipping communications and contact us reasonably promptly when a delivery problem becomes apparent.
This requirement is intended to help resolve delivery problems efficiently and does not waive statutory rights.
Changes to Shipping Procedures
We may update carriers, fulfilment processes or shipping procedures from time to time.
However, changes will not retroactively remove rights relating to an existing purchase.
If our standard estimated delivery timeframe changes materially, the applicable information will be presented to customers before future orders are submitted.
Contact
For questions concerning shipping, tracking, delays or delivery problems:
dekorzaly.shop
Email: info@dekorzaly.shop
Standard Shipping: Free on all orders
Estimated Delivery Time: 15–20 calendar days
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